Privacy Policy

Effective Date: July 2025

MobiChef Foundation ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us through our SMS messaging services powered by GoHighLevel, in compliance with 10DLC regulations.

Introduction

This Privacy Policy outlines how we handle your personal information related to our A2P (Application-to-Person) SMS messaging campaigns. We value your trust and are committed to being transparent about our data practices.

Information Collection

We may collect the following information when you engage with our messaging services:

• Phone numbers
• First and last names, if provided
• Opt-in status and timestamp
• Message interaction history, such as replies including STOP or HELP

How we collect this information:

• Through web forms, such as newsletter sign-ups, event RSVPs, donation forms, volunteer forms, sponsor forms, or program registration forms
• Via SMS keyword opt-ins, such as texting "JOIN" to a campaign number
• Through third-party integrations with platforms like GoHighLevel

We do not share mobile information with third parties for marketing or promotional purposes.

Purpose of Data Collection

We collect this information to:

• Send you the messages you've requested, such as reminders, promotions, updates, event notices, volunteer communications, donation updates, and program information
• Confirm your consent to receive SMS communications
• Maintain compliance with carrier and regulatory requirements

How We Use Your Information

The personal information collected is used to:

• Deliver SMS messages based on your preferences and opt-in selections
• Respond to support or information requests
• Maintain a record of your opt-in and opt-out status for compliance

We do not sell, rent, or share your mobile information with third parties for marketing purposes.

Information Sharing with Safeguards

We will never share your mobile originator information, opt-in data, or consent status with any third parties, except in the following circumstances:

• With GoHighLevel or other text message service providers, including aggregators, solely to deliver messages on our behalf
• When legally required, such as in response to a court order or subpoena

All data sharing is subject to strict contractual obligations to protect your information.

Data Security

We implement industry-standard security practices to protect your data, including:

• Secure servers and encryption protocols
• Access controls to limit who can view or manage your information
• Ongoing monitoring for suspicious activity

Despite our efforts, no transmission method is 100% secure. We encourage you to also take steps to safeguard your own information.

Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal or regulatory obligations
• Maintain records of your messaging consent or opt-out

You can request deletion of your data by contacting us at the information below.

Opt-Out Process

You can opt out of SMS communications at any time by:

• Replying STOP, CANCEL, or UNSUBSCRIBE to any message
• You will receive a confirmation of your opt-out, and no further messages will be sent

Compliance with Regulations

Our messaging practices follow all applicable regulations, including:

• Telephone Consumer Protection Act (TCPA)
• CTIA Messaging Principles & Best Practices
• 10DLC compliance requirements from mobile carriers

We maintain records of user consent and message logs to ensure full compliance.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do:

• We will post the revised policy on our website
• We may notify you via SMS or email if the changes significantly impact your rights

We encourage you to review this policy regularly.

Contact Us

If you have questions or requests regarding this Privacy Policy or your data, please contact us:

MobiChef Foundation
Email: contact@mobicheffoundation.org
Website: https://www.mobicheffoundation.org/help
Address: 2959 Chapel Hill Rd Ste D #1299
Douglasville, GA 30135